Terms of service

Last updated: July 2026

1. General By placing an order on frostnest-5.myshopify.com, you agree to these Terms of Service. Please read them carefully before purchasing.

2. Seller Information This store is operated by FrostNest. For contact purposes: frostnest5@gmail.com. Full business details (registered name, address, tax ID) will be provided upon request and will be updated here once business registration is complete.

3. Products We reserve the right to modify or discontinue products at any time. We are not liable if a product becomes unavailable after your order is placed.

4. Pricing All prices are listed in USD. We reserve the right to change prices at any time without notice. The price at the time of your order will be honored.

5. Orders & Payment By completing a purchase, you confirm that the payment information provided is accurate. We reserve the right to cancel orders at our discretion, including in cases of suspected fraud.

6. Shipping Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, carriers, or events beyond our control. For full details, see our Shipping Policy.

7. Right of Withdrawal (14 Days) In accordance with EU Directive 2011/83 and the Polish Consumer Rights Act, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day you receive the goods. To exercise this right, contact us at frostnest5@gmail.com. For full details on how to exercise this right, see our Refund Policy.

8. Statutory Warranty (Rękojmia) As a consumer, you are entitled to statutory warranty rights under the Polish Civil Code. If the product does not conform to the contract, you may request repair, replacement, price reduction, or a full refund. Please contact us at frostnest5@gmail.com to exercise these rights. These rights are not limited by our Refund Policy.

9. Returns & Refunds Returns and refunds are handled in accordance with our Refund Policy, which forms part of these Terms.

10. Limitation of Liability To the fullest extent permitted by applicable law, FrostNest shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. This does not affect your statutory consumer rights.

11. Governing Law These Terms are governed by the laws of Poland. Any disputes shall be subject to the jurisdiction of Polish courts, without prejudice to your rights as an EU consumer.

12. Contact For any questions, contact us at frostnest5@gmail.com.